Studio 950 Hosting Terms & Conditions

Studio 950 Cloud, Virtual and Dedicated Server Service Level Agreement

At Studio 950 we aim to deliver the highest possible levels of up-time and agree that the Hardware on which your Cloud server or Virtual machine is based or Server Hardware and service critical infrastructure, including Power and Network Connectivity will be available for 99.9% of the time (excluding scheduled maintenance, advance notice of which will be given wherever possible). In the event of an outage to one of these service components which results in server downtime customers may be entitled to claim a service credit of one day's service fee for every hour that the server is unavailable, depending upon the outage circumstances. The period of the outage will be measured from the time you report the problem to our confirmation of restoration of service. SLA claims may be made up to a maximum of one month's service fee in any calendar month. Outages caused by third party software installations or other modifications to the default server operating system as deployed do not fall within the terms of this Service Level Agreement.

Dedicated Server Contract Term

All dedicated servers are subject to a 12 month minimum contract term.

Backups

While Studio 950 take daily Backups of the customer data on our servers, Studio 950 cannot guarantee the integrity of the customer data once the restore process has been completed. The backing up of data is subject to clauses 12.2 and 12.3 of Studio 950 General Terms and Conditions.

Please note: by ordering any of our services or products you agree to all Studio 950 terms and conditions.